Privacy policy
This policy explains what personal information Rev Barbell Club collects, why, where it's kept and how you can see or change it. It covers this website, our free week and PT sign-up forms, and the Rev app (ROCC).
Rev Barbell Club and FNDN are run by Kapcorp Enterprises Pty Ltd (ABN 72 692 336 271), 5/146 Balcatta Road, Balcatta WA 6021. In this policy, "we" means us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you use this website
- Contact form: your name, email, mobile (optional), the topic and your message.
- Workshop tickets and merch: your name, email, mobile, what you bought and when. Payment is made on Stripe's secure page. We never see or store your card number.
- Free week and drop-in bookings: your name, email, mobile, the session you chose, that you agreed to our waiver, and your browser type (kept with the waiver as a record of signing).
- PT client sign-up: your name, email, mobile, date of birth, trainer, emergency contact, your waiver signature and your photo choice. For under 18s, the parent or guardian's name and relationship.
- Technical information: like any website, our hosting provider records basic request data such as IP address and browser type to run and protect the site. Our forms use Cloudflare Turnstile to block bots, which checks signals from your browser.
When you use the Rev app (members)
- Account and profile: name, email, mobile, date of birth, address (optional), emergency contact, profile photo (optional) and your front desk sign-in code.
- Membership and payments: your plan, start date, holds and cancellations, payment history, and a reference to your card from Stripe (card type, last 4 digits and expiry). Stripe holds the card itself.
- Signed documents: your waiver and membership agreement, when you signed, and your choice about photos and video.
- Training: bookings and sign-ins, your program, logged sets, maxes and PRs, technical notes, and any videos you upload for PR cards or technique review.
- Messages: chat messages, photos and GIFs you send, forum comments and reactions.
- App settings: whether notifications are on and which device address to send them to.
We don't collect health information. Please tell your coach or trainer about any injury in person rather than writing it in the app.
Why we use it
- To run your membership, bookings, programming and front desk sign-in
- To take payments and follow up missed ones
- To fill workshop and merch orders and contact you about them
- To reply to your messages
- To keep people safe, including emergency contacts and signed waivers
- To keep our records and meet our legal obligations, such as tax
We send emails about your account, payments, orders and signed documents. We don't sell or rent your information, and we don't add you to marketing lists. If we ever send club news by email, every email will have a way to opt out.
Photos and video
When you sign the waiver you choose whether we can use photos or video of you in our social media, website and advertising. You can change your choice any time in the app (Profile), or by emailing us. If you'd like an existing photo of you taken down, email us and we'll remove it from our website and accounts.
Under 18s
A parent or guardian signs the waiver and agreement for athletes under 18, and their name and relationship are kept with it. Parents and guardians can ask to see or correct their child's information.
Who we share it with
We only share your information with services that help us run the club, and only what each one needs:
| Service | What it does for us | Where data is held |
|---|---|---|
| Supabase | Database for the app and website (accounts, bookings, orders, messages) | Sydney, Australia |
| Vercel | Hosts the website and app | Global network; may include the United States |
| Stripe | Card payments for memberships, tickets and merch | Australia and overseas, including the United States |
| Resend | Sends emails from the app and website | Japan and the United States |
| Google Workspace | Our email inbox | Overseas, including the United States |
| Cloudflare | Bot check on our forms and sign-in | Global network, including the United States |
| YouTube | Coaching videos in the app and on the site (only when you press play) | United States |
| KLIPY | GIF search in app chat (receives your search words only) | Overseas |
Because some of these services store data overseas, your information may be held outside Australia. We choose established providers that protect personal information. We may also share information if the law requires it, or in an emergency to protect someone's health or safety.
How long we keep it
We keep your information while you're a member or customer, and afterwards for as long as we need it for records and the law. Payment records are kept for at least 5 years for tax. Signed waivers and agreements are kept in case of a claim. Technique review videos are deleted automatically after 60 days. When we no longer need information, we delete it or remove anything that identifies you.
Keeping it safe
Your information is stored in a secured database where each person can only see their own records, and only Rev coaches can see member details. Coach accounts need two-step sign-in. Card details are handled by Stripe and never touch our systems. No system is perfectly secure, so if something goes wrong that's likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the law requires.
Cookies and browser storage
This website doesn't use advertising or tracking cookies. The bot check and Stripe's payment page may set their own cookies to work. The Rev app stores your sign-in and any sets waiting to sync on your device so it works offline.
Seeing or correcting your information
Members can see and update most of their details in the app (Profile). For anything else, or for a copy of what we hold about you, email ant@revbbc.com.au. We'll reply within 30 days. You can also ask us to delete your information, and we will unless we need to keep it for a legal reason.
Questions or complaints
Email ant@revbbc.com.au or write to us at 5/146 Balcatta Road, Balcatta WA 6021. We'll look into it and reply within 30 days. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change how we handle personal information, we'll update this page and the date at the top. For a big change, we'll also tell members in the app.